Strong Commitment to Customer Satisfaction
In less than 30 years, Moores the Suit People Inc., operating as Moores Clothing for Men, has grown to become Canada’s leading national retailer of men’s business attire.
Moores launched in 1980 as a single, family-owned store in Mississauga, Ontario, with 12 employees. Today Moores employs more than 1200 people in over 100 stores across Canada, including in virtually every major city.
The story of Moores’ successful rise began with a commitment. From the outset, the founders made a commitment to offer Canada’s largest selection of quality menswear at the lowest possible everyday prices. Over the years, Moores has remained true to that promise. In 1999, Moores became part of The Men’s Wearhouse, Inc., family of companies. The partnership with Men’s Wearhouse, the leading menswear retailer in the United States, has allowed us to strengthen our commitment to offer high quality clothing at everyday low prices.
Another reason for Moores’ success has been our consistent "commitment to customer satisfaction." Indeed, we like to believe that we’re actually in the "people business;" we only happen to sell tailored clothing. Our devotion to customer service is evident in the guarantee we’ve made to our customers since our inception: "If for any reason you are not satisfied with any Moores purchase, simply bring it back for a full refund or exchange." Our commitment to customer satisfaction is also the reason Moores staffs all stores with tailors and offers "while-you-wait hemming."
Moores also owes success to the fact that it has always been an employee-centered company. From the beginning, Moores has made it a priority to create a culture in which employees have a genuine pride in their careers and sense of belonging in the company. An integral component of the Moores corporate culture is "servant leadership." At Moores, we believe that management and senior executives serve the people who work for them, not the other way around. Servant leaders model the behaviors and qualities that they want to encourage in the employees they mentor. We strongly believe that satisfied employees translate into satisfied customers and therefore constitute the foundation of a successful company.
Of course Moores never forgets to credit the importance of the relationships we create with our customers. We always strive to provide our customers with everything they want: high quality, outstanding selection, superior customer service and everyday low prices. These are the reasons we have been successful for over 25 years, and our commitment to maintaining these values will help us continue to grow and prosper for years to come.
Source: Moores Clothing for Men online