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Favicon I had a pair of prescription sunglasses that I cou... 27 May 2018, 1:50 pm

5:50pm May 27
I had a pair of prescription sunglasses that I could not see clearly. I found a set of sunglass lenses and I didn't know if they were the current lenses. I took my regular glasses and the sunglasses to Lencrafters and they were able to match my regular glasses and exchanged the lenses in my sunglasses. I can see much better now. Thanks Aaron for you assistance.

Favicon I will never spend another penny at Lens Crafters,... 22 May 2018, 9:39 pm

1:39am May 23
I will never spend another penny at Lens Crafters, worst service ever from Temecula location supervisor (Makeila)

Favicon Ordered a pair of Ray Ban sunglasses on May 1st an... 21 May 2018, 10:59 pm

2:59am May 22
Ordered a pair of Ray Ban sunglasses on May 1st and as of May 21st, still have not received my sunglasses.

Favicon I came here out of convenience, have been going to... 21 May 2018, 8:12 pm

12:12am May 22
I came here out of convenience, have been going to Dr. Pratt in ahwatukee as., and only came here because this was a closer location. Never ever again -,I’ve had three broken frames and I’ve spent almost $800 in eight months not to even touch on the customer service level that I received from this dump!!! The manager Gretchen is so rude, she thought no one can hear her as she went on about me,as a customer, and how to avoid confrontation with me when I’ve never even met her, she assumed I was going to get upset and angry in a public place and advised her rep to be ready to call the cops, she had never laid eyes on me or talk to me at this point this was her assumption an assumption only. Talk about profiling?? I informed her I cannot see without my glasses and she had her rep and for me that she would call me in 7 to 10 business days with replacement it has been six weeks and I have yet to hear from this lady. When I went in to get the replacement for my daughters lenses-yes get another pair broken lenses- with no apologies she stated I would pay for a new set of frames and she would accommodate my lenses ??? my $600 lens is that I’ve only had workable for four months since going with this company!!! Be advised

Favicon When I bought my last pair of glasses at the 5th A... 21 May 2018, 11:25 am

3:25pm May 21
When I bought my last pair of glasses at the 5th Avenue store in Manhattan last December, I was double charged on two different cards for my glasses. It’s now May, and even though the store (now on 23rd Street) acknowledges the double charge, they refuse to correct the erroneous charge. All I get is an assurance that they are working on it. I don’t know what to do, and I have lost faith in the stores customer service.

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